These terms and conditions apply to all activities, excursions, and transportation services booked through ReadySetIsland AS, where the execution is carried out in cooperation with local suppliers in Bali and surrounding islands.
1. Parties to the Agreement and Division of Roles
ReadySetIsland AS acts as an intermediary and coordinator of services provided by independent, local partners. The individual activities and transportation services are performed by local suppliers, who are responsible for practical execution, vehicles, vessels and equipment, as well as safety and necessary permits.
By booking, the customer accepts that local terms, instructions, and safety regulations must be followed.
2. Booking and Payment
A booking is considered binding when the customer has received written confirmation from ReadySetIsland AS. For certain activities and transportation services, full payment may be required at the time of booking, and payment may be non-refundable, in whole or in part. This will be clearly stated before booking.
3. What is Included
The content of the activity or transportation service is specified in the product description. Only services that are expressly specified are included — such as private or shared transportation, driver, fuel, and tolls, and boat transportation where indicated.
Unless otherwise stated, tips for the driver or crew, extra waiting time, and personal expenses are not included.
4. Changes and Adjustments
Time, route, vehicle, or sequence may be adjusted due to traffic conditions, weather, local conditions, or safety assessments. Such changes normally do not entitle the customer to a refund, as long as the main content of the service is maintained.
5. Cancellation by the Customer
Unless otherwise specified, the following cancellation terms apply: cancellation more than 72 hours before start provides a full refund, while cancellation less than 72 hours before start or failure to show up does not provide a refund.
For certain transportation services — such as boat, fast boat, or special transport — stricter conditions may apply. This will be stated in the product description.
6. Cancellation or Change by the Supplier
The supplier may cancel or change the service if weather or sea conditions make execution irresponsible, technical issues arise, or unforeseen events beyond the supplier's control occur.
In case of cancellation, the customer will normally receive a full refund, an offer for a new date, or an equivalent alternative service. ReadySetIsland AS is not responsible for indirect costs resulting from cancellation.
7. Transportation — Special Conditions
Transportation services include private driver, shared transportation, airport transfer, and boat and fast boat transportation. All services are performed by local drivers and operators with the necessary permits.
Meeting time and pickup location: The customer is responsible for being ready at the agreed time, providing the correct pickup address, and being available at the provided phone number. Delays or incorrect addresses may result in shortened transport, loss of service, and no refund.
Luggage and equipment: The customer is responsible for specifying special needs and ensuring that the amount of luggage corresponds to the vehicle booked. Overloading may lead to refused transport or the need for an additional vehicle at an extra cost.
Boat and sea transport: Weather and sea conditions may lead to changes. Life jackets must be used where required, and the supplier's safety instructions must be followed at all times. No refund is given for cancellation due to safety conditions.
8. Health, Safety, and Responsibility
Participation is at one's own risk. The customer is obliged to assess their own health, follow all safety instructions, and act prudently during transport and activities. The customer may be refused participation without a refund if safety is compromised.
9. Insurance
The customer is solely responsible for having valid travel insurance that covers transport, activities, accidents, and luggage.
10. Limitation of Liability
ReadySetIsland AS is not responsible for delays due to traffic, weather, or technical conditions, loss or damage to luggage, or personal injuries occurring during transport performed by a local supplier.
11. Complaints and Claims
Any deficiencies must be reported immediately to the driver or operator on site, and then to ReadySetIsland AS. Failure to make a claim may result in the forfeiture of rights.
Addendum — Partner's Terms and Conditions
ReadySetIsland AS uses local partners for the execution of activities, excursions, transport, and other travel services in Bali and nearby destinations. By purchasing, the customer accepts that the individual partner's own terms and conditions, safety regulations, and cancellation policies may apply.
If the partner's terms are stricter or more restrictive than ReadySetIsland AS's general terms, the partner's terms shall take precedence for the relevant service. ReadySetIsland AS is obliged to inform the customer of such specific terms before booking or as soon as practically possible.
Questions about the terms?
Please feel free to contact us at info@readysetisland.no or +47 98 62 49 74 — we are happy to help.