Package travel terms – ReadySetIsland AS

These terms and conditions apply to all package tours purchased through ReadySetIsland AS (org. no. 936 970 990), hereafter referred to as the organizer. The terms are drafted in accordance with the Package Travel Act.

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1. Formation of the Agreement and Payment Terms

The agreement between the customer and ReadySetIsland AS is considered concluded once the customer has received written confirmation of the booking via email or other electronic confirmation.

Deposit upon booking: NOK 7,000 per person with a payment deadline of one week. If payment is not received within 2 days after the due date, ReadySetIsland AS may terminate the agreement, unless the customer can document that payment was made within the deadline.

The remaining balance is due no later than 65 days before departure, unless the organizer can document earlier payment obligations to subcontractors. Any deviating payment deadlines will be clearly stated before booking.

Travel documents are sent by email approximately 2 weeks before departure.

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2. What the agreement includes

The agreement covers the package tour stated in the booking, confirmation, travel document, and any additional services agreed upon between the parties.

Information provided on ReadySetIsland's websites, in emails, or other marketing materials is included in the agreement, unless the information has clearly been changed before the agreement was concluded.

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3. The price of the tour

The agreed price includes all known taxes, charges, and fees. Any local taxes that must be paid directly at the destination will be clearly stated. The cost of cancellation protection and travel insurance is in addition to this.

ReadySetIsland AS reserves the right to price adjustments due to changes in public taxes and duties, transport costs, or exchange rates. A price increase cannot be announced later than 20 days before departure and cannot exceed 8% without giving the customer the right to cancel free of charge.

ReadySetIsland AS may set a reasonable deposit. If the trip entails documentable advance costs — e.g., flights, hotels, or activities without a right to a refund — the deposit may be increased accordingly.

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4. Special conditions

Cancellation protection and travel insurance: The customer is strongly encouraged to purchase cancellation insurance and travel insurance. ReadySetIsland AS does not provide insurance but informs about the need for it.

Entry requirements: The customer is responsible for having a valid passport, visa, and necessary documents. ReadySetIsland AS provides general guidance but assumes no responsibility for changes in entry rules.

Health: The customer is responsible for familiarizing themselves with health requirements and recommendations for the destination.

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5. Cancellation and transfer

Extraordinary circumstances: The customer may cancel free of charge in the event of unavoidable and extraordinary circumstances that significantly affect the trip — such as war, natural disasters, serious illness, etc.

Cancellation fees:

You may cancel free of charge within 24 hours of booking. After 24 hours, we retain the deposit. From 65 to 36 days before departure, the cancellation fee is 50% of the tour price. Less than 35 days before departure, no refund is provided, except for public taxes.

Cancellation must be made in writing to info@readysetisland.no. The date of cancellation is the date the cancellation is received by ReadySetIsland. In the case of a public holiday or general day off, it is counted from the following business day.

Already paid flight tickets for which ReadySetIsland does not receive a refund must be covered by the customer upon cancellation.

The terms in this section deviate from the norm as described in the General Terms and Conditions for Package Tours, due to guarantees and obligations to subcontractors.

Illness with insurance: If valid cancellation insurance is in place, the insurance company's terms apply. The customer is obliged to document the circumstances.

Transfer of the trip: The customer may transfer the trip to another person who meets the requirements, subject to any applicable fees. The original customer and the new traveler are jointly and severally liable. Airlines generally do not allow transfer to another person.

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6. The organizer's right to change or cancel

ReadySetIsland AS may cancel the trip if too few people have signed up, or in the event of unavoidable and extraordinary circumstances. In the event of cancellation, all paid amounts will be refunded, or the customer will be offered an alternative trip.

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7. The parties' obligations

The organizer is obligated to carry out the trip in accordance with the agreement and provide assistance if needed.

The customer is obligated to pay on time, provide correct information, follow laws, rules, and local conditions, and report complaints without undue delay.

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8. Defects and complaints

In the event of defects, the customer is entitled to remedy, price reduction, termination, and compensation within the framework of the law. Complaints must be made without undue delay.

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9. Dispute resolution

If a dispute cannot be resolved amicably, the case may be brought before the Package Travel Complaints Board (Pakkereisenemnda).

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