FAQ - Frequently Asked Questions

Here you will find answers to the most common questions. If you don't find what you are looking for, you are always welcome to contact us directly.

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Booking & travel planning

How do I book a trip?
You start by sending a non-binding request via the website or by contacting us directly. A personal travel advisor will get in touch and prepare a customized itinerary.

Can the trip be customized to my wishes?
Yes, all our trips are 100% tailor-made. You can customize the itinerary and length, hotel standard, activities and excursions, pace, and budget.

How long does it take to receive an offer?
You will receive an initial, non-binding proposal within 24 hours.

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Price & payment

What is included in the price?
The content varies from trip to trip and can include accommodation, transport between destinations, selected excursions, and meals where specified. Everything that is included—and not included—is clearly stated in the offer.

Are flights included?
International flights can be included upon request, but can also be booked separately if you prefer.

How is payment handled?
Payment terms and deadlines are always clearly stated in the offer before booking.

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Hotel & standard

What hotel standard can I expect?
We work with quality 3-4 star hotels, boutique hotels, and select 5-star resorts. The standard is adapted to your preferences and budget.

Can I choose luxury or more affordable options?
Yes. We offer everything from budget-friendly solutions to exclusive luxury trips—without compromising on quality and safety.

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During the trip

Will I get help along the way?
Yes. You will receive a detailed travel program, contact information for local partners, and the option for assistance if needed.

Are the excursions guided?
Some excursions are guided, others are carried out on your own. This is clearly described in the travel program.

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Changes & cancellation

Can I change the trip after booking?
Changes are often possible, depending on availability and suppliers. Any costs will be communicated before the change is confirmed.

What happens if I have to cancel?
Cancellation terms vary depending on the trip and suppliers. These are always clearly stated before booking.

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Practical information

Do I need a visa?
Visa rules vary from country to country. We will inform you about current visa requirements, passport validity, and entry rules for your destination.

When is the best time to travel?
The best time to travel depends on the destination and the type of trip. We always provide advice on climate, season, and optimal travel periods.

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Safety & quality

Is ReadySetIsland a safe travel provider?
Yes. We only work with serious and quality-assured partners and place great emphasis on safety, responsible travel, and good follow-up throughout the entire trip.

Is ReadySetIsland a member of the Travel Guarantee Fund (Reisegarantifondet)?
Yes — ReadySetIsland is a registered and approved member of the Travel Guarantee Fund. This means that all package tours you purchase through us are fully protected in accordance with the Package Travel Act of 2018. Your money is secure even if unforeseen events occur. You can verify our membership directly on the Travel Guarantee Fund's website.

What does the travel guarantee mean for me as a customer?
The travel guarantee ensures that you get your money back or alternative transport home if, contrary to expectations, ReadySetIsland cannot carry out the trip. It is a statutory protection that applies to all package tours — and a security we are proud to offer.

Does the travel guarantee apply to all trips?
The travel guarantee applies to all package tours purchased through ReadySetIsland. Single tickets and day trips that are not part of a package may have different conditions — this is always clearly stated in the offer.

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